Texas Department of Savings and Mortgage Lending
2601 North Lamar, Suite 201 Austin, Texas
78705

Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550.

The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

If your loan request is forwarded to one or more participating lenders, you may receive from those lenders a good faith estimate of the settlement costs and fees as required under Washington state law and a Loan Estimate form as required by the TILA-RESPA Integrated Disclosure Act.

The interest rates quoted by lenders are subject to change unless and until an interest rate lock-in agreement has been made between you and the lender. The terms and conditions of lock-in agreements, including whether the lock-in fee may be refunded, if any, will be set by the lender. Own Up does not offer interest rate lock-in agreements and does not guarantee any interest rate quoted by a lender.

Own Up will not collect any fees from you in connection with your loan request. All fees will be collected by and are payable to the lender. If the lender is licensed under the Washington Broker Practices Act, any fees paid by you for third-party services (such as a credit report or appraisal) may be held in a trust account, and any such money remaining after the payment to third-party service providers will be refunded to you.

If you are unable to obtain a loan for any reason and you have paid for an appraisal, title report, or credit report in full in connection to a loan made with a lender licensed under the Washington Mortgage Broker Practices Act, the lender shall give you a copy of any such document and will transmit the originals to any other mortgage broker or lender at your direction within five (5) days of your written request. Under the Equal Credit Opportunity Act (ECOA), you are entitled to receive a copy of any appraisal you have paid for.